FAQ
Last updated: October 28, 2026
Which company handles my order
Chongqing Kangzhiyu Technology Co., Ltd. operates Norevong and is the seller for purchases made through this store. Its registered business address and contact details appear below.
Where can I receive an order
Standard service covers eligible United States addresses. Enter the exact destination at checkout to view availability. Ask support before ordering to a PO box, military address, territory or remote area.
What delivery time should I expect
Standard processing is 1–3 business days after payment confirmation. After dispatch, estimated transit is 7–12 business days, giving a total standard estimate of 8–15 business days. Weekends and relevant public holidays do not count. A different product-specific schedule must be disclosed before purchase. Estimates are not guaranteed arrival dates.
Is shipping free
Review the charge displayed at checkout before paying. A free delivery promotion applies only under its stated conditions. This FAQ does not create a permanent free shipping threshold.
Are all parcels sent from the United States
No general United States dispatch promise is made. We or fulfillment partners may prepare parcels from facilities including those in China. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
Which payments and tracking options are available
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
Can I stop or correct an order
Contact us immediately. Before dispatch, cancellation is accepted without a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
How long do I have to request a return
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
How are refunds handled
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. No restocking fee applies.
What if something arrives damaged or never arrives
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
How can I make a privacy request
Email service@norevong.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Where a preference tool is displayed, it can also be used to manage the optional categories covered by that tool.
Norevong is operated by Chongqing Kangzhiyu Technology Co., Ltd.
Registered business address: Unit 6-3, Building 3, No. 77 Huxie Road, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China.
Email: service@norevong.com
Telephone: +852 9822 5694